Public Offer of TOO “Plank MD” for Direct B2B Sales

1. Overview

Plank MD LLP — legal name under Kazakhstan law: Товарищество с ограниченной ответственностью «Планк МД» — BIN 260640029319, offers legal entities and individual entrepreneurs to enter into an agreement under this public offer.

This offer applies only to direct sales by TOO “Plank MD”, where the customer pays the TOO invoice or accepts an order form, specification or other document referencing this offer.

This offer does not apply to payments through Paddle or another merchant of record. For those transactions, payment and tax documents are provided by the merchant of record, and TOO “Plank MD” does not issue duplicate invoices, acts or ESF for the same transaction.

2. Subject

Plank provides access to the Plank cloud software service. Additional ICT services related to Plank may include software setup and adaptation, workspace configuration, documents, reports, dashboards, automations, integrations, user training, technical support and maintenance.

The specific plan, period, price, scope, limits and support are determined by the invoice, order form, specification, commercial proposal or separate agreement.

3. Acceptance

Acceptance may occur by checkbox, account registration, workspace creation, payment of the invoice, signing or accepting an order/specification/act/EAVR referencing the offer, written confirmation by email or agreed messenger, or starting to use Plank after access is granted.

Payment of the TOO invoice constitutes full and unconditional acceptance of the offer unless the invoice, order form or separate agreement states otherwise.

The person accepting on behalf of the customer represents that they are authorized to bind the customer.

After acceptance, the agreement is deemed concluded electronically and does not require bilateral paper signature unless mandatory law or a separate agreement requires otherwise.

4. Access and Users

Access is granted after acceptance, payment or other conditions stated in the invoice, order form or agreement.

The customer determines its users unless the plan or order form states otherwise. The customer is responsible for its users, admins, invited members, connected services, credentials and data submitted to Plank.

Plank may restrict access for breach, non-payment, security risk, limit abuse, unlawful use or other material risk.

5. Price and Payment

The offer does not need to hardcode a fixed price. Price is determined by the plan, invoice, order form, specification, commercial proposal or separate agreement.

For direct sales to Kazakhstan residents, the price, invoice, act/EAVR, ESF and payment should be in KZT.

If Plank's international price is shown in USD, that price is only a calculation reference for direct B2B invoices. The final amount is fixed in KZT on the invoice/order date.

If no separate KZT price is agreed, the KZT amount may be calculated as international list price multiplied by the official National Bank of Kazakhstan exchange rate on the invoice/order date, rounded as stated in the invoice/order.

Currently, the TOO is not registered for VAT. Documents should state without VAT unless the tax status changes.

6. Implementation and Additional Services

In addition to access to the Plank cloud service, Plank may provide implementation and professional services related to Plank at the customer's request, including process analysis, software setup and adaptation, workspace configuration, dashboards, automations, integrations, data-source connection, user training, technical support and maintenance.

The scope, hourly rate, estimated or maximum number of hours, deadlines, billing period and deliverables of such services are determined by the invoice, commercial proposal, order form, specification or written correspondence referencing this offer. Payment of the invoice or written confirmation constitutes acceptance of the offer and of the relevant services order.

Where services are provided on a time-and-materials basis, the final cost is based on the time actually spent, but only within the agreed cap. Plank does not exceed the cap without the customer's prior approval of additional hours.

The customer provides the data, access, responsible contacts and timely feedback needed for the services. Delays caused by missing customer data or access shift the deadlines accordingly and do not remove the customer's obligation to pay for work already performed.

Results of implementation services are accepted by act/EAVR or by the absence of a reasoned objection within the period stated in the act or EAVR. Plank retains all rights to the platform, templates, methods, prompts and reusable know-how; the customer may use the specific deliverables created for it in its own business unless a separate written agreement states otherwise.

A separate written agreement remains optional and is used only if the customer requires it; if signed, it prevails over this section for the relevant services.

7. Closing Documents

For direct B2B sales, Plank may provide invoice, act, EAVR and ESF if required by law, transaction status or agreement.

Documents may be issued through IS ESF/EAVR, electronic document management, email or another agreed channel.

If the customer does not send a reasoned objection within the period stated in the act or EAVR, services are deemed provided and accepted.

8. AI Features

Plank may use AI models and automated tools to process requests and create documents, reports, summaries, dashboards, scripts and other outputs.

Outputs may contain errors, inaccuracies or outdated information. The customer must review outputs before using them in important decisions. Plank does not replace professional advice.

9. Data and Confidentiality

The customer retains rights to its data. Plank uses customer data to provide Plank, perform orders, support users, maintain security, improve service quality and fulfill obligations.

The customer confirms it has the rights and lawful basis to submit data to Plank. Personal data and workspace data processing are governed by the Privacy Policy and Data Processing Terms.

10. Plank Rights

All rights to Plank, including software, code, architecture, interface, design, documentation, templates, scripts, prompts and know-how, belong to Plank or are used lawfully by Plank.

The customer receives a limited, non-exclusive, non-transferable right to use Plank within the paid plan and access period.

11. Liability

To the extent permitted by law, Plank is not liable for decisions based on unreviewed outputs, errors in customer data, third-party service failures, customer user actions, indirect damages, lost profits, data loss or reputational harm.

Unless required by law or agreed separately, Plank's aggregate liability is limited to the amount paid by the customer during the 3 months before the event giving rise to the claim.

12. Term and Changes

The agreement starts upon acceptance and remains in effect until the paid period ends or the parties fully perform their obligations.

Plank may update the offer by publishing a new version at https://plank.md/offer. The new version applies to new invoices, new periods, new orders and further use after publication unless stated otherwise.

13. Law and Disputes

This offer is governed by Kazakhstan law. Disputes are resolved by negotiation and, if unresolved, by the court at Plank's location unless mandatory law requires otherwise.

This document is published in English and Russian. If there is any conflict or discrepancy between the two language versions, the Russian version prevails.

14. Details

Provider: Plank MD LLP — Товарищество с ограниченной ответственностью «Планк МД» BIN: 260640029319 Address: Kazakhstan, Almaty, Bostandyk district, 22 Liniya street, 13A, postal code 050046 Bank: JSC “Kaspi Bank” BIC: CASPKZKA IBAN: KZ07722S000054363269 KBe: 17 Email: support@plank.md Website: https://plank.md