Plank Refund Policy

1. Overview

This Refund Policy explains how refunds work for paid access to Plank, operated by TOO “Plank MD” (BIN 260640029319). How a refund is handled depends on how you paid. Four payment channels are covered separately below: direct B2B invoices paid to TOO “Plank MD”, web purchases through Paddle, App Store purchases, and Google Play purchases. Specific prices, trial terms and plan limits are set on the pricing page, checkout flow, invoice, order form or a separate agreement, not in this document.

2. Direct B2B invoices paid to TOO “Plank MD”

For direct business-to-business sales where you pay an invoice issued by TOO “Plank MD”, access to the Plank cloud service is treated as delivered once access for the paid period is provided. Such payments are non-refundable after access has been provided, except in the following cases:

• duplicate payment of the same invoice;
• a billing error, such as an incorrect amount or being charged for the wrong period;
• an unauthorized payment; or
• a material failure to provide the paid access that we are unable to resolve within a reasonable time.

Where an exception applies, the refund covers the affected amount only. Cancelling further use stops future invoices and renewals; it does not automatically refund a period for which access has already been provided. Refund handling for direct B2B payments may also be set out in the invoice, the public offer at https://plank.md/offer, an order form or a separate agreement.

3. Web purchases through Paddle

For web purchases, Paddle acts as the merchant of record. Refunds for web purchases are handled by Paddle in accordance with the Paddle refund policy and mandatory consumer-protection law. You can cancel a web subscription at any time; cancellation stops future renewals and your access continues until the end of the current paid period. Cancellation does not automatically refund the current period. If you believe you were charged in error, contact us at support@plank.md and we will help resolve it.

4. App Store purchases

If you subscribed through the Apple App Store, refunds are handled by Apple under Apple’s policies. Request a refund at https://reportaproblem.apple.com.

5. Google Play purchases

If you subscribed through Google Play, refunds are handled by Google under Google’s policies. Request a refund through your Google Play purchase history.

6. Free trials

Plank may offer a free trial. The trial duration and terms are stated on the pricing page or in the checkout flow. No charge is made during a free trial, so no refund applies to the trial period.

7. Chargebacks

If you dispute a charge with your bank or card provider before contacting us, the dispute is handled through the relevant payment provider. We encourage you to contact us first at support@plank.md so we can resolve the issue directly.

8. Contact

For billing questions or refund requests, contact us at support@plank.md.

Email: support@plank.md Website: https://plank.md